F.A.Q.

What are the online payment methods ?

The payment page is secure and allows you to order with the following payment methods: credit cards (VISA and MASTERCARD) and ShopPay.
How much is the shipping cost ?

For all orders under 60€, the transport costs are either 8,00€ excluding VAT  for Germany and Luxemburg, 9,00€ excluding VAT for Austria, Italy and Spain.

For all orders over 60€, they are free.
How can I contact customer service ?

Customer service can be reached through this page. Your request will be processed in 2 working days.
How do I return an item ?

Contact us through the contact form to indicate the reasons for your return. You have 14 days to return any item or order in its original condition. Please read the detailed conditions.

The package must be returned by post to the following address :

COLART

5 rue René Panhard

Service Retour

72000 LE MANS

FRANCE
I have not received my order, what can I do ?

First of all, check the status of your order in your account. As soon as the parcel has been picked up by the carrier, you will receive an email confirming shipment.

For a delivery with DPD, you can follow the progress of the parcel with your tracking number by contacting the Customer Service via the contact form. A Lefranc Bourgeois advisor will inform you of the status of your package.

If after 5 working days following this message, you haven’t received anything and no delivery notice has been left in your mailbox, contact our Customer Service through the contact form.
 A product is missing from the package

It is possible that your items were sent in several packages. We invite you to check your emails to see if your items will be sent separately.

When you receive your package and it is opened and / or damaged, you must report to the transporter in writing and in detail on the delivery note with the date and your signature, within three 3 days, not including holidays, from the date of delivery. After this period, no claim can be taken into account by the carrier.

If a product is missing from the package, you must also confirm your items to our Customer Service within three 3 days, not including public holidays, from the date of delivery, mentioning your order number and the reference of the missing product as well as its quantity through the contact form.

We will get back to you as soon as possible. Your satisfaction is our priority.
I didn’t receive the right product

In order to resolve any problem with the incorrect item as soon as possible, we invite you to contact our Customer Service through our contact form, mentioning your order number, the reference of the expected product, the reference or description of the incorrect product received. We may also ask you for a picture of the delivered item in order to establish the shipping error.

We will get back to you as soon as possible. Your satisfaction is our priority.
What are the refund procedures ?

Contact customer service through our contact form to identify the reason for your return. The item must be returned in its original condition and within the 14 day cooling-off period.

Your refund will be made to the initial method of payment for your order, within 14 working days.

Where can you find us ?

You can find one of our retail shops on the "store locator"

I need information on the safety data sheet of a product

Contact customer service via our contact form to find out more.

Great question! At Liquitex, we know that creativity starts with people. We've been collaborating with creatives since 1955. As tech evolves, so do the tools available to artists. Some are choosing to use generative AI for inspiration, concepting and planning. Some don't. We respect the freedom of choice. Our role is to support creativity, not replace it. Liquitex is committed to championing originality, experimentation and artistic expression. We continue to collab with artists to create authentic content that inspires and educates our community. At the same time, we remain focused on empowering all creators with the materials needed to bring their unique vision to life. It's a choice that's not for us to define. The creative process is uniquely personal. Thanks again for your question and for being part of the Liquitex community.
Yes. Liquitex acrylic colors, mediums and tools are designed to give you the freedom to experiment across formats. Mix, layer and combine them to see where things go.
Absolutely. The project ideas and techniques are starting points, not instructions from the creativity police. Use the products to explore your own combinations, surfaces and ways of working, following individual product guidance where needed.
Nope. The sets are made for experimentation, whether you’re trying acrylics for the first time, testing a new technique or pushing your practice somewhere different. Start with an idea. Change it halfway through. We’re not keeping score.
Nine curated sets. A lot of ways to make something unexpected. Each set brings together Liquitex colors, mediums and, in selected sets, tools and surfaces to help you explore trending palettes, try new techniques and follow your ideas wherever they go.
It depends on where you want your creativity to take you. Some sets focus on curated color palettes, while others bring together paints, mediums, tools and surfaces for techniques like 3D painting, fabric painting, fabric staining and mixed media. Check the individual set details for the full lineup.
Right here on Liquitex.com and across Liquitex social channels. Look out for technique tutorials, quick how-to’s and project inspiration designed to help you get started. Then take it somewhere we didn’t expect.
Anyone with an idea. Or half an idea. Or no idea yet. The collection is designed for curious beginners, experienced artists and every kind of creator in between.
Some sets may feature a Liquitex Basics Shader Brush instead of the listed Liquitex Basics Bright #6 Brush. Same creative potential, slightly different tool in your hand. Set contents may vary, so check your pack to see what’s inside.